"AMAI NATURAL, S.A.P.I. DE C.V .", (hereinafter "AMAI") with an address located at 1204 Diagonal de San Antonio street, interior 4. Colonia Narvarte, Benito Juárez City Hall p.c. 03020, Mexico City puts at your disposal the following Terms and Conditions (hereinafter the "Agreement") that represent the provisions and standards to which any individual who decides to interact with AMAI (hereinafter the "User"), must be bound and It will not be exempt from liability if it incurs in breach of them.

By registering, using the services, accepting the delivery of advertising and promotions, enabling push notifications for the application, accessing, browsing and / or using the website https://amai.mx (hereinafter the "Platform"),the User, constitutes in an unequivocal and immediate way, the tacit consent regarding the use of the Website, under the use of this Agreement.

 Likewise, the User acknowledges having read and accepted the applicable Privacy Notice for the processing of their personal data, located within the Website.

For the ease of the reader and for the purposes of these Terms and Conditions, AMAI in this section provides the relevant definitions of the following concepts, which will appear later in this document. The following words should be interpreted as described. For purposes of differentiation, the terms that are defined hereinafter will be described with the first letter in capital letters and only when they are used with said format is when they should be interpreted as such.

"Agreement"

These are the present Terms and Conditions, together with the Privacy Notice, which are understood as the total agreement between AMAI and the User.

"Private Policy"

It is the privacy notice regarding the collection and use of personal data that is collected by AMAI through its Website.

"AMAI"

It is the investment promoter corporation named AMAI NATURAL, S.A.P.I. de C.V., as well as any other affiliate and / or subsidiary company, controller, owner of the Website, as well as third parties that offer services through or in conjunction with AMAI.

"Website"

It is the domain https://amai.mx or any other subdomain, domain linked, or redirected to it, that allows access to the Website.

"Services"

Means the commercialization of Products offered by AMAI

"Products"

They are those articles made organically and for personal care offered by AMAI on its Website.

"Third parties"

Any third party that has a direct or indirect business relationship with AMAI, such as sponsors, advertisers, service providers, business partners, etc.

"User"

That legal or physical person (of legal age, who has the capacity to enjoy and exercise full and sufficient) who uses the Website and the services offered therein. In the case of minors, they must use the Website with the authorization of their parents, guardians or person who exercises parental authority over them.

 

The AMAI Website is developed so that Users can purchase organic personal care products that benefit their body and the planet.

Through the Website, AMAI will provide information about the services it provides, its activities, its promotions and information of general interest, among others. 

The User of the Website is obliged to make use of it, in accordance with this Agreement in a diligent, correct and lawful manner, and in accordance with morals and good customs. The User will be liable for damages of any kind that AMAI may suffer, directly or indirectly, as a consequence of the breach of any of the obligations derived from this Agreement.

AMAI will inform, in an easy and accessible way, the steps that the User must follow to acquire the Products offered through the Website:

When entering the Website, the User will be able to select among the Products offered those that are most pleasing to him and in the amount he wishes;The User will fill out a purchase form in which they will be asked for personal information with their name, email, address, telephone, bank details and billing information)Once the payment is made, you will be informed via email that the request to purchase the Product has been received. This request will go through a process of validation of the User's data, collection of the Products of the order based on the available stock, validation of the payment by the User, and,AMAI will close the sale by issuing the corresponding document, which will be sent to the User by email once the order has been sent. 

The mere fact that the User follows the steps to make a purchase is equivalent to accepting that AMAI has effectively complied with the conditions contained in this clause.

 In the event that the User is a minor, they must obtain the express consent of their parents or guardians.

The User declares that the data that he enters and provides to AMAI are real, accurate and correspond to reality and actuality, so AMAI accepts them as true and will not be responsible for any false data that the User enters. Users guarantee and respond, in any case, to the veracity, accuracy, validity and authenticity of the personal data entered.

Users must refrain from: 

Manipulate the prices of items;Usurp the identity of another User of the Website.

 This type of activity will be investigated by AMAI and the offender may be sanctioned in a manner deemed appropriate, without prejudice to the legal actions that may arise due to the configuration of crimes or violations of the applicable legal provisions.

The User accepts and agrees not to attempt to damage, deny service, hack, crack, reverse engineer, or interfere (collectively, "Interfere") with the Website in any way. Likewise, the User acknowledges that it is prohibited to access the Website for the purpose of copying the processes and methods of AMAI. If in any way it interferes with the Website or carries out any prohibited activity, the User agrees to pay all damages caused to AMAI. AMAI will cooperate with the authorities in the prosecution of any User who interferes with the Website, carries out any prohibited activity or attempts to commit fraud against AMAI or any other party through the use of the Website or the services provided through the Website itself. We reserve the right to take any action deemed appropriate in our sole discretion regarding violations or enforcement of the terms of this Agreement, and all rights and remedies available to us in law or in equity are expressly reserved.

In accordance with the laws of Mexico, the use of any of the services provided by AMAI is applicable only to persons of legal age. Derived from the foregoing, the User declares, under protest of telling the truth, that upon acceptance of this Agreement he is over 18 years of age and has the mental capacity necessary to understand and accept these Terms and Conditions and that he is capable of holding a legal agreement.

The User understands that they are solely responsible for compliance with local or national laws applicable to their location. 

The User will be liable for damages of any kind that AMAI, its officers, directors, employees, agents and suppliers (including without limitation the software provider) may suffer, directly or indirectly, as well as losses, costs, expenses, claims, demands, responsibilities (including legal expenses), regardless of their cause, that may arise as a result of the connection to access and use of the Website, by the User or due to the breach of any of the obligations derived from these Terms and Conditions. 

If the User continues to use the Website, it will be considered that they have accepted the Terms and Conditions established here and the applicable Privacy Notice. 

The User, by accepting this agreement, states that:

He acts under his own name;You are engaged in lawful activities, so you state that you do not drive, or be part of criminal or illegal activities, nor do you intend to use your account in connection with such activities; You do not use or intend to use or intend to allow another person to use your account for any illegal or prohibited purpose, including, without limitation, fraud or money laundering, under the laws of Mexico and / or any other legislation applicable to AMAI.You provided true, accurate and complete information to AMAI. Any personal information provided by Users will be treated with due care and security in accordance with our Privacy Notice.

For the correct use of the services offered through the Website, it is necessary for the User to keep their data updated. AMAI may verify the identity of the User and / or the data provided by the latter.

 AMAI is not responsible for the veracity or accuracy of the data provided by the Users. Likewise.

 The User expressly understands and agrees that the use of the Website is at their own risk and under their exclusive and strict responsibility. AMAI does not make any representation or grant express guarantee on the veracity, punctuality, suitability, reliability, availability, timeliness, security or continuity of the operation and functioning of the services and contents of the Website, as well as the information, advertising, marketing and promotions of Third Party Advertisers, nor on the absence of viruses or other harmful components, accuracy, usefulness of the contents and / or services of the Website.

 The User accepts that AMAI may establish limits regarding the use, reproduction and / or disclosure of any content and service on the Website, as well as the maximum number of days that a Service will be available, among others.

 The Website may contain technical link devices, such as hyperlinks, advertisements, buttons, images, directories and / or search tools, among others, that allow Users to access other Internet sites ("Linked Sites"). AMAI will not exercise any type of control or surveillance over said sites or the content, services or cookies generated on the Linked Sites.

AMAI reserves the right, at its sole discretion, to cancel or suspend access to any or all of the sites, content or services of the Website at any time, without prior notice, on its own initiative or at the request of third parties, to any User, for any reason, including without limitation those Users who misuse the Website.

The User accepts that all the photographs and images that he publishes in AMAI belong to him and that there are no exclusive rights of third parties over them and that he sends them only for the provision of the services that he Agreements with AMAI, releasing AMAI from any responsibility.

 The intellectual property rights of the Services and contents of the Website (by way of example, brands, slogans, images, sound, video, advertising, photographs, models, software, etc.) are the exclusive property of AMAI. Intellectual property rights refer to all trademarks registered and / or used in Mexico or abroad, as well as all rights to inventions (patented or not), industrial designs, utility models, confidential information, trade names, notices commercial rights, reservations of rights, domain names, video, advertising, photographs, models, as well as all types of economic rights over works and creations by copyright and other forms of industrial or intellectual property recognized or that come to recognize the corresponding laws.

 If the User considers that the Website violates or in any way violates the intellectual property rights of third parties, they must notify AMAI, at the address indicated in this Agreement, accompanying all the information in this regard.

AMAI is obliged to keep confidential the information it receives from the User that has this character in accordance with the legal provisions applicable in Mexico, AMAI is obliged to treat said information in accordance with the applicable Privacy Notice. AMAI does not assume any obligation regarding any other information that is not considered personal data. AMAI will have the obligation to use the personal data of the Users in accordance with the applicable Privacy Notice and accepted by the User.

By registering on the Website and accepting its Terms and Conditions, the User accepts that AMAI obtains the power to communicate with the User through the Website, by email and to send information that AMAI considers, in its sole discretion, to be of your interest, including advertising and information on offers and promotions, if requested.

The use of the Website and / or its content does not create any association, client relationship, professional fiduciary or otherwise.

The User accepts that there is no type of commercial relationship, association, partnership, employment relationship, subordination, agency, commission or any similar with AMAI, by virtue of these Terms and Conditions.

All Products offered on the Website are subject to availability and stock or while supplies last.

The Products and Services offered through the Website, unless a different form is indicated for particular cases or offers of certain goods or Services, can only be paid with the means that are specifically indicated in each case.

Credit or debit card,SPEI electronic transfer, where a bank transfer is made to our account,Payment in cash (Oxxo).

Every time AMAI receives a payment, it will be confirmed via email to the User to start the delivery of Products.

The discounts, coupons, promotions, etc. used by the Users will not be refunded in case of return of the Products, for whatever reason.

AMAI offers an online billing service for all sales made. For the issuance of the invoice, the User must provide certain information, data and RFC to which the document must be issued. For any request to issue the invoice, it is necessary for the User to have the proof of purchase or the confirmation number of the sale made on the internet. In case of any doubt, the User must send an email to amai.equipo@gmail.com.

The User acknowledges that the information and fiscal data provided for the issuance of the electronic invoice are correct and complete and for this reason undertakes to respond to AMAI regarding said information and / or the misuse that may be given to it , forcing yourself to keep the corresponding original document (purchase note and / or purchase confirmation number) for future clarification.

AMAI allows order cancellations when requested prior to shipment. To make the cancellation, you must request by email [*]; with the subject "Order Cancellation".

In order to make use of the guarantee of a Product, the User must contact AMAI at the email amai.equipo@gmail.com immediately to indicate how to help him/her. If it is necessary to return the product, it must be unused, with its original seals and its packaging in perfect condition, the delivery charge specifications are detailed in the next point.

The refund of the Products will result in a refund equal to the cost of the returned Products, minus the cost of the shipping service ("Courier Service").

Only in the event that the delivered product is defective or incorrect, AMAI will reimburse the Customer for the corresponding shipping costs.

An exchange or refund can be requested in the following cases:

If the User received a product other than the one requested.If the product received is defective.

To request an exchange or return of the product, the User has 15 (fifteen) calendar days from the date of receipt, as long as:

The Product is in the same condition in which it was delivered.You must keep its original packaging and labeling.The shipment must be made using the same box in which it was received to protect the product.The returned Products and the reason for the return are reported to AMAI in the established terms.

To proceed with a return, the following steps must be followed:

Inform within a maximum period of 7 (seven) calendar days from receipt that the product wants to be returned. The information can be sent to the email team@gmail.com indicating in the subject "Return".AMAI will inform the customer of the address to which the product should be sent.The customer must send it through a courier company of his/her choice. The return must be paid by the customer.Inform the courier company used, date and time of the return.Attach a simple copy of the proof of purchase or, if applicable, the electronic transfer.

Products purchased through the Website will be subject to the shipping and delivery conditions available on the Website. The information on the place of delivery is the sole responsibility of the User. 

AMAI undertakes to deliver the product in perfect condition to the address indicated by the User in the order form. The shipping time is calculated individually according to the product and will be communicated during the order process.

AMAI will not be responsible for errors caused in delivery when the address entered by the User in the order form does not match reality or has been omitted. 

Shipments will be made through a private courier company. The order placed will be delivered to the courier company within approximately 2-3 (two to three) business days from when we have confirmed the order.

In the case of delays in the delivery of orders attributable to AMAI, the User may cancel their order in accordance with the procedure described in the "Order Cancellation" section.

Delays in delivery will not be considered those cases in which the order has been made available to the User by the courier company within the agreed period and could not be delivered for reasons attributable to the User, nor delays attributable exclusively to the management of the courier company.

In the event of 15 (fifteen) business days after the delivery of the order, the delivery has not been arranged, the User must contact AMAI at the email amai.equipo@gmail.com. Otherwise, the order will be returned to our warehouses and the User will be responsible for the shipping and return costs of the merchandise, as well as the possible associated management costs.

The User must check the status of the package at the time of receipt of the requested product, indicating upon delivery any anomaly that may be detected in the packaging.

In the event that the User detects any incident such as blow, breakage, indications of having been opened or any damage caused by the shipment, he/she must notify AMAI in the email amai.equipo@gmail.com within a period of less than 24 (twenty-four ) hours, indicating in the subject “incidence in delivery”.

Products purchased through the Website will be subject to the shipping and delivery conditions available on the Website. The information on the place of delivery is the sole responsibility of the User. 

AMAI undertakes to deliver the product in perfect condition to the address indicated by the User in the order form. The shipping time is calculated individually according to the product and will be communicated during the order process.

AMAI will not be responsible for errors caused in delivery when the address entered by the User in the order form does not match reality or has been omitted. 

Shipments will be made through a private courier company. The order placed will be delivered to the courier company within approximately 2-3 (two to three) business days from when we have confirmed the order.

In the case of delays in the delivery of orders attributable to AMAI, the User may cancel their order in accordance with the procedure described in the "Order Cancellation" section.

Delays in delivery will not be considered those cases in which the order has been made available to the User by the courier company within the agreed period and could not be delivered for reasons attributable to the User, nor delays attributable exclusively to the management of the courier company.

In the event of 15 (fifteen) business days after the delivery of the order, the delivery has not been arranged, the User must contact AMAI at the email amai.equipo@gmail.com. Otherwise, the order will be returned to our warehouses and the User will be responsible for the shipping and return costs of the merchandise, as well as the possible associated management costs.

The User must check the status of the package at the time of receipt of the requested product, indicating upon delivery any anomaly that may be detected in the packaging.

In the event that the User detects any incident such as blow, breakage, indications of having been opened or any damage caused by the shipment, he/she must notify AMAI in the email amai.equipo@gmail.com within a period of less than 24 (twenty-four ) hours, indicating in the subject “incidence in delivery”.

AMAI reserves the right to make the modifications it deems appropriate to the Website and / or to this Agreement at any time and without prior notice, modifying or updating the contents, configuration, services and any aspect of the Website.

AMAI may, at any time and when it deems it appropriate, assign all or part of its rights and obligations derived from this Agreement. By virtue of said assignment, AMAI will be released from any obligation in favor of the User established in this Agreement.

The User agrees to indemnify AMAI, its affiliates, suppliers, vendors and advisors from any action, demand or claim (including legal fees and legal costs) derived from any breaches by the User to this Agreement, including, without any limitation of the derivatives:

Any aspect related to the use of the Website.Of insults, defamation or any other conduct in violation of this Agreement by the User in the use of the Website.Violations of applicable laws or international treaties relating to copyright or intellectual property, contained or available on, or through the Website.

In the event that any clause or part thereof of this Agreement is considered unenforceable or declared invalid according to the applicable legislation, it will be replaced by a term or condition that is valid and that can meet the objective of the clause or part that is not executable or that has been declared null or invalid. All other terms and conditions remain in full force. Any right that has not been expressly conferred in this document is understood to be reserved to AMAI.

This Agreement will be in force indefinitely from its publication date on the Website and until a more recent version is published, leaving the previous one without effect.

In the event that the User knows of any violation of this Agreement or that he considers that his rights have been violated, he must notify AMAI, to try to reach a solution.

For any comment or suggestion, AMAI makes the following email address available to the User: amai.equipo@gmail.com.

Any comment, suggestion, proposal, study, offer or, in general, any type of information that the User sends through emails, telephones and / or any other means of communication, will not imply AMAI's acceptance of any kind of commitment. or obligation for the User. 

Both AMAI. As the User, agree that the titles that have been assigned to each of the sections that appear in this document, are established solely for their convenience, and that they should not be considered in the interpretation of this Agreement.

 

Some services that are offered or could be offered through the Website may, in addition, contain particular Terms and Conditions that are specific to such services and, therefore, additional to those present.

In the event of a dispute in relation to these Terms and Conditions or the respective Privacy Notice, the User expressly agrees to submit to the jurisdiction of the courts, agencies and / or current applicable laws of Mexico City.

 Recognizing the global nature of the Internet, the User undertakes to comply with all local state or federal provisions, with respect to the range of behaviors that it develops through access, interaction and / or navigation that it performs. on the Website.