AMAI allows order cancellations when requested prior to shipment. To make the cancellation, you must request by email [*]; with the subject "Order Cancellation".

Products purchased through the Website will be subject to the shipping and delivery conditions available on the Website. The information on the place of delivery is the sole responsibility of the User. 

AMAI undertakes to deliver the product in perfect condition to the address indicated by the User in the order form. The shipping time is calculated individually according to the product and will be communicated during the order process.

AMAI will not be responsible for errors caused in delivery when the address entered by the User in the order form does not match reality or has been omitted. 

Shipments will be made through a private courier company. The order placed will be delivered to the courier company within approximately 2-3 (two to three) business days from when we have confirmed the order.

In the case of delays in the delivery of orders attributable to AMAI, the User may cancel their order in accordance with the procedure described in the "Order Cancellation" section.

Delays in delivery will not be considered those cases in which the order has been made available to the User by the courier company within the agreed period and could not be delivered for reasons attributable to the User, nor delays attributable exclusively to the management of the courier company.

In the event of 15 (fifteen) business days after the delivery of the order, the delivery has not been arranged, the User must contact AMAI at the email amai.equipo@gmail.com. Otherwise, the order will be returned to our warehouses and the User will be responsible for the shipping and return costs of the merchandise, as well as the possible associated management costs.

The User must check the status of the package at the time of receipt of the requested product, indicating upon delivery any anomaly that may be detected in the packaging.

In the event that the User detects any incident such as blow, breakage, indications of having been opened or any damage caused by the shipment, he/she must notify AMAI in the email amai.equipo@gmail.com within a period of less than 24 (twenty-four ) hours, indicating in the subject “incidence in delivery”.

Products purchased through the Website will be subject to the shipping and delivery conditions available on the Website. The information on the place of delivery is the sole responsibility of the User. 

AMAI undertakes to deliver the product in perfect condition to the address indicated by the User in the order form. The shipping time is calculated individually according to the product and will be communicated during the order process.

AMAI will not be responsible for errors caused in delivery when the address entered by the User in the order form does not match reality or has been omitted. 

Shipments will be made through a private courier company. The order placed will be delivered to the courier company within approximately 2-3 (two to three) business days from when we have confirmed the order.

In the case of delays in the delivery of orders attributable to AMAI, the User may cancel their order in accordance with the procedure described in the "Order Cancellation" section.

Delays in delivery will not be considered those cases in which the order has been made available to the User by the courier company within the agreed period and could not be delivered for reasons attributable to the User, nor delays attributable exclusively to the management of the courier company.

In the event of 15 (fifteen) business days after the delivery of the order, the delivery has not been arranged, the User must contact AMAI at the email amai.equipo@gmail.com. Otherwise, the order will be returned to our warehouses and the User will be responsible for the shipping and return costs of the merchandise, as well as the possible associated management costs.

The User must check the status of the package at the time of receipt of the requested product, indicating upon delivery any anomaly that may be detected in the packaging.

In the event that the User detects any incident such as blow, breakage, indications of having been opened or any damage caused by the shipment, he/she must notify AMAI in the email amai.equipo@gmail.com within a period of less than 24 (twenty-four ) hours, indicating in the subject “incidence in delivery”.